Delivery

Delivery costs – Delivery of products via courier or other delivery soluon agreed by the customer. For orders delivered by courier, the customer will pay in addion to the value of the order (if the payment is cash on delivery) and the transportaon of the products. If the payment is made by refund, the customer also pays the refund fee.

The responsibility regarding the products during the transport belongs to the courier. Delivery by courier is carried out throughout Romania, from Monday to Friday between 08:00 and 15:00, within a maximum of 2 weeks from placing the online order. If these delivery dates and mes cannot be respected, the customer will be immediately informed by all the means made available by the customer, respecvely by e-mail or telephone, and another date and/or me of delivery will be agreed upon . If, upon receipt of the package by the customer, the package shows visible damage, then the customer has the right to refuse its receipt by filling in the corresponding fields on the transport sheet. The customer has the opportunity to check the integrity and contents of the package. To the extent that there are some problems from the perspecve of the integrity of the products or their presence, the customer has the following possibilies: – To refuse the recepon of the products in full and hand over the package to the Courier. This opon exists unl the moment of signing the confirmaon of receipt. – To fully accept the receipt of the products and to return any desired products (with respect to the excepons in this document) within a period of no more than 30 calendar days from their receipt. – In case there are products missing or whose integrity has been affected, the customer will be able to make a menon in this sense (in the minutes drawn up with the courier), the order being accepted in full and the courier will not pick up these products. Exclusive House Furnishing will supply the missing products. In the event of the discovery of parally or totally damaged products during a delivery.